National Technical Systems, Inc., the leading independent provider of qualification testing, inspection, and certification solutions in North America, is pleased to announce the Remote Test Witnessing system to help customers stay on schedule during a nationwide lockdown. Launched in only eight days in response to the COVID-19 pandemic, remote witnessing became a critical service for customers who were restricted from visiting labs in person.

"We acted quickly to keep customers on schedule since the pandemic adversely affected travel and in-person contact," said Sarah Willis, Vice President of Marketing at NTS. As the nation continues to reopen, the remote witnessing system continues to gain popularity with customers, helping lower cost and avoid unnecessary travel. "As travel restrictions were pulled back, many customers continued to choose remote witnessing—a cost effective alternative to in-person visits."

Designated as an essential service, NTS was allowed to stay open seven days a week during the national lockdowns. With a commitment to the safety of customers and employees, the organization adapted its approach to testing during the pandemic, increasing sanitation routines at each lab, mandating social distancing, improving the check-in process, offering remote work to employees, equipping essential staff with PPE, and offering remote test witnessing.

The custom tailored video platform is Federal Risk and Authorization Management Program (FedRAMP) compliant and designed to protect security sensitive projects. "Our IT team did an incredible job to make the solution operational throughout our 28 labs in North America in only eight days," Willis continued.

In collaboration with InMoment, NTS's Customer Experience Feedback partner, NTS modified its customer survey to capture insights about the Remote-Witness program, which generated richer intelligence about customer desires and concerns. NTS learned just how appreciative their customers were to have a viable option during unprecedented times—and how it plans to help them save time and money moving forward.

Due to the timely and secure solution during a global pandemic, customers expressed elevated trust in the NTS brand. With nearly six decades of testing expertise, NTS is keenly aware of the concerns and challenges facing its customers. This experience coupled with the ongoing customer feedback allows NTS to shift its service model to ensure the best customer experience possible.