RTX's Collins Aerospace wins Crystal Cabin Award for its galley.ai solution

Collins Aerospace, an RTX business, has been named a winner of a 2025 Crystal Cabin Award for its galley.ai system. The Crystal Cabin Award is presented annually in Hamburg, Germany during the Aircraft Interiors Expo, the world's biggest trade show for the aircraft cabin.

Placing first in the Cabin Technologies category, Collins' Galley.ai system integrates advanced artificial intelligence and sensor technology into galley structures, providing insights to help improve everything from onboard service, communication with passengers and maintenance.

The Collins system enhances communications across multiple layers of the aircraft ecosystem, supporting crew-to-crew and crew-to-passenger communications. The system generates automated messages to crews via their electronic flight bag, providing status updates or flagging system issues. Similarly, galley.ai can deliver notifications to passengers via the passenger's personal electronic device, providing real-time service updates throughout the journey.

"Our galley.ai system is designed to address many of the challenges crew members, passengers and ground teams face with onboard service and maintenance scheduling," said Sebastien Ramus, vice president and general manager of Interior Products at Collins Aerospace. "The enhanced system efficiency and multi-layered communication capability of the galley.ai system streamlines operations, optimizes the crew work environment and provides a more enjoyable travel experience for passengers."

In addition to the passenger and crew benefits, Collins' galley.ai system actively monitors system performance and can integrate with smart galley inserts – flagging irregularities and predicting maintenance needs prior to failure which can help improve maintenance schedules and reduce aircraft downtime.

Collins was also a finalist for a Crystal Cabin Award in the Accessibility category for its Prime wheelchair seating solution.